What Our Clients Say

 

"Completing The Bridge has become a standard part of our onboarding process at Visiting Angels.

Since undertaking the programme, we have noticed a significant shift in approach, mindset and job satisfaction for our support team.

The team has learned to handle challenging situations more skillfully, and to lead with emotional intelligence and strategy.

We have also noticed growth through their franchisees being more intentional as a result of the guidance given.

Whether you are new to franchising or a seasoned pro, I can guarantee learning. A great programme."

 

"At Metro Rod and Metro Plumb, we currently have two members of our Franchise Support Team enrolled on the Bridge training programme.

They’re halfway through, and we’re already seeing tangible benefits, from improved franchise engagement and stronger team alignment to the wider adoption of coaching-led communication across the business.

Based on the positive impact so far, we’re now arranging for additional team members from both Metro Rod and the wider Franchise Brands Group to join future cohorts."

 

"The Bridge programme, developed and delivered by Nikki and Tim, has been an excellent investment for our franchise support team.

It equips those who work closely with franchisees with the tools and understanding they need to truly connect, learning what makes franchisees tick, how to recognise their needs, and how to have meaningful, constructive conversations that help them move their businesses forward.

The quality of the programme and the expertise of Nikki and Tim are outstanding. We’re already seeing the difference it’s making. Our team members are having richer, more productive discussions with franchise owners and bringing even greater value to their roles.

Great people, great programme, and great results."

 

"The Bridge course has elevated the way our Franchise Support Office team operates refining an already strong foundation with new tools, structure, and perspective.

It’s helped us enhance performance, strengthen franchisee relationships, and deliver even better results across our network.

I’d highly recommend it to any franchisor committed to continuous improvement and excellence."